Returns can be denied at the discretion of the Returns Department. If the returned item is missing any materials and/or in a condition other than new your order will be subject to a 50% restocking fee or be denied. Returns received outside of the 10 days will be denied and returned to you.Īll materials and packaging (cleaning cloth, case, etc) must be returned to us in new condition to receive a full refund on your frame. Once your return is approved, your item must be received in our facility within 10 days. You will have *30 days from the date of delivery to request a return. Returns Without Prescriptions/Custom Lenses If the item does ship, please contact us for return instructions. *SHIP SAME DAY Items may ship out prior to message being reviewed. Once your order ships you will not be able to cancel your order, after which time the standard return policy will apply. If you’d like the refund issued back in the form of store credit, you’d be eligible for 100% minus shipping fees. Cancellation requests received after 24 hours of placing your order will have a $20 cancellation fee applied to the refund of the frame, while custom lenses are refundable only at 50% as our lab has already begun processing your lenses. Cancelling is free if you notify us by email within 24 hours from purchasing your frames. If you need to cancel your order for any reason, you will have 24 hours from when your purchase was made to request a cancellation. If you are having a package delivered and there is a forward on your address, please contact USPS if you are having issues receiving your package. We are not responsible for any issues regarding an address forwardng. Once the package has been signed for we are no longer responsible for any damage or missing contents. Document the damage, refuse the delivery and contact us immediately. IF there is damage, or it appears to be tampered with DO NOT SIGN for the package. When receiving your order, before signing inspect the package and look for any damage or tampering. We also encourage you to reach out to your local police department to notify them of the theft. You can find more information on reporting mail theft here įor Fedex deliveries you can contact Fedex customer service (1-80) so seek additional information on your delivery and to report any issues.

Reach out to your local police department to notify them of the theft. If your package was delivered and you did not received here is what you can doįor USPS deliveries, you can file a mail theft complaint with the U.S. If you have experienced issues with packages being stolen in the past, we encourage you to consider having your order shipped to your place of work or contact us to request a signature upon delivery. We encourage you to track your package and sign up for delivery alerts from the carrier so you can make arrangements to retrieve your package as soon as possible. We are not responsible for packages that are scanned delivered by the carrier and have been stolen or misplaced.

Any other fees associated with the return such as import duties or return shipment fees will also be deducted from the refund. If you request to have the item reshipped, we will invoice you for shipping. The buyer will be responsible for any and all charges that your country may apply for importing a good into your country.Īny packages that is returned to our facility as undeliverable, or refused will be subject to a 20% restocking fee on the frame and the lenses are subject to the return policy. If purchasing from outside the US please note it is the buyers responsibility to determine if any Duties and Taxes will be assessed by the importing country based on current laws governing imports. Taxes may be collected based on the currenty state/county guidelines. If you added prescription lenses to your order please allow an additional 1-5 business days for your order to process. Delivery times exclude weekends, and holidays. Your actual delivery date may vary due to the products availability as well as your delivery location and any unexpected weather conditions. In-Transit Time + Processing Time = Delivery Time

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